Privacy and Security Policy

Privacy and Security Policy

We value and respect the privacy of our members, customers and subscribers, as well as the security of your personal data.

Privacy Policy

When you subscribe to the PEN System, we collect certain personal information, such as your name, address and e-mail address. This information is used to process your order and for the administration of your subscription. Your e-mail address is added to our electronic mailing list so that, from time to time, we can send you product updates, information about new features, additions and changes to our website. If you do not want to receive these e-mail alerts you can change this preference at any time by going to the "My Profile" section.

Your e-mail address and other personal information will not be sold or provided to any outside parties. We may disclose your personal information where such disclosure is: required by law, regulation or government request; required to comply with a warrant or court order; or necessary or appropriate for the operation of our services, which may include disclosure to our partners, including the British Dietetic Association, Dietitians Australia and Dietitians of Canada.

The PEN System makes use of a type of cookie called a "session cookie". Cookies are small bits of data that we send to your computer to improve your user experience. We use cookies to keep track of the fact that you have signed in so that you do not have to continually enter your user name and password as you move around the site. The cookie is removed as soon as you log out.

An IP address (Internet Protocol Address) is a number that is automatically assigned to your computer when you are using the Internet. Web servers - the big computers that "serve up" web pages - identify your computer by its IP address. We collect IP addresses for the purposes of system administration, to report aggregate information to our institutional customers, and to audit the use of our site. When visitors request pages from the PEN website, our servers log the visitors' IP addresses. We do not normally link IP addresses to anything personally identifiable, which means that a user's session will be logged, but the user remains anonymous to us. We can and will use IP addresses to identify a user when we feel it is necessary to enforce compliance with our Terms of Use and License Agreement or to protect our service, site, customers or others.

Google Analytics is a web analysis service provided by Google. Google utilizes the data collected to track and examine the use of to prepare reports on its activities that allows us to analyze our audience and improve our content.  While no personally identifiable information is collected, Google may use cookies and usage data to contextualize and personalize the ads of its own advertising network. Further information on the privacy policy concerning Google Analytics, can be found here.


The registration process for the PEN System gives subscribers the option of making a payment online. Our web pages and servers use current Secure Sockets Layer (SSL) technology that ensures that sensitive information, such as credit card information, is encrypted during transmission over the Internet and cannot be intercepted and translated by a third party.

Your credit card information is not permanently retained on our database. The record of the credit card number will be removed once we are notified that the transaction was successful.


Please be assured that we take your concerns about privacy seriously, and we make every reasonable effort to protect it. To that end, the PEN System has developed this comprehensive customer privacy policy.

If you have questions or comments about our customer privacy policy or if you would like to confirm the accuracy of the information collected from you, please contact us using the Contact Us form on our website located at

Reviewed/Updated February 19, 2020